Return and Refund Policy
At Rex Mega Cart, your satisfaction is our top priority. We understand that sometimes things don’t go as planned — whether it’s a wrong item, damage during delivery, or a rare mix-up. That’s why we’ve created a clear and fair return & refund process to make things right quickly and smoothly. If an issue occurs, follow the steps below and our team will assist you every step of the way. 💙
1. Overview 📦
We only accept returns if the item delivered is ❌ incorrect or 💔 damaged. Unfortunately, we cannot accept returns for change-of-mind or size issues unless the item was shipped incorrectly.
2. How to Request a Return 📝
- 📲 Contact Us within 48 hours of receiving your package via WhatsApp or Email.
- 📷 Send clear photos or a short video showing the issue (wrong item or damage).
- ✅ Our team will review your request and, if approved, provide detailed return instructions.
3. Return Shipping 🚚
If your return is approved, please send the item back via courier at your own expense unless we explicitly instruct otherwise. The returned product must be:
- ✨ Unused
- 📦 In its original packaging
- 🏷️ With all original tags intact
4. Inspection & Resolution 🔍
Once we receive your return, our team will inspect it:
- 📮 If a replacement is available, it will be sent to you with free delivery.
- 🎟️ If the item is unavailable, we’ll issue a coupon code equal to your item’s purchase price, redeemable on our website.
5. Refunds 💳
Since we only accept Cash on Delivery (COD), refunds are issued as store credit (coupon code) unless otherwise arranged. The coupon code will be sent via email or WhatsApp after inspection is complete.
6. Exceptions ⚠️
We cannot accept returns if the item shows:
- 🛑 Signs of use
- 🏷️ Missing tags
- 📦 Altered or damaged packaging
Changes to This Policy
We may update this Return and Refund Policy from time to time. The latest version will always be posted on our website with the "Last updated" date at the bottom.
🗓️ Last updated: August 12, 2025