Privacy Policy
Welcome to Rex Mega Cart. We value your trust and are committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, share, and protect your personal information when you interact with us online or offline.
1. Information We Collect
1.1 Personal Information
- Name, phone number, and email address
- Billing and shipping address
- Order history and transaction details
1.2 Communication Data
Messages, images, or short videos you send to us via WhatsApp, email, or other communication channels for order assistance or return requests.
1.3 Technical Data
- IP address, browser type, and device information
- Pages you visit on our site and time spent
- Cookies and similar tracking technologies (explained in section 5)
2. How We Use Your Information
- 📦 Order Processing: Confirm and fulfill your orders.
- 🚚 Delivery Coordination: Share necessary details with courier partners for smooth delivery.
- 📞 Customer Support: Resolve queries, returns, and complaints quickly.
- 📈 Site Improvement: Analyze browsing patterns to improve our product selection and user experience.
- 📢 Marketing (Optional): Send promotional offers if you have opted in.
3. Sharing Your Information
We do not sell your personal data to third parties. We share your details only in the following situations:
- With courier services for order delivery
- With service providers who help operate our business (e.g., website hosting)
- When required by law or to respond to legal requests
4. How We Protect Your Information
We use encryption, secure servers, and access control measures to protect your data. However, please note that no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies to:
- Remember your cart items between visits
- Analyze site performance and improve functionality
- Personalize your shopping experience
You can disable cookies through your browser settings, but some site features may not function properly without them.
6. Your Rights
- Request access to the personal data we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing messages
To exercise these rights, contact us via email or WhatsApp.
7. Data Retention
We keep your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
8. Contact Us
If you have any questions, feedback, or complaints about our Privacy Policy, you can contact us via Email or WhatsApp.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the "Last updated" date at the bottom.
🗓️ Last updated: August 12, 2025